Refund policy
At LVBEAUTE, we take great pride in providing premium-quality professional lash supplies. Due to the hygienic nature of our products, we do not accept returns, exchanges, or offer refunds once an order has been placed.
Returns
For hygiene and safety reasons, all sales are final. We cannot accept returns on any products, whether they have been opened or remain unopened.
Refunds
We do not offer refunds for:
- Change of mind
- Incorrect items ordered
- Products that have been opened or used
- Dissatisfaction due to personal preference
Please ensure you carefully review your order before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery by emailing lvbeaute@aol.com
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review your claim and, where appropriate, provide a replacement or resolve the issue as quickly as possible.
Lost or Delayed Parcels
Once your order has been dispatched, it is the responsibility of the courier. If your parcel is delayed or appears lost, we will gladly assist you in contacting the courier and investigating the issue.
Contact Us
If you have any questions regarding your order, please contact us at: lvbeaute@aol.com